Refund policy

At Pantriva, customer satisfaction is our highest priority. We want every purchase to meet your expectations, and we understand that occasionally a return or refund may be necessary. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

30-Day Return Guarantee

We proudly offer a 30-day return policy on all eligible purchases. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your package.

Free Returns

We offer free return shipping for eligible returns approved by our customer support team. Please contact us before sending any item back so we can provide the correct return instructions.

Returns sent without prior authorization may experience processing delays.

Eligible Items

Products must:

  • Be returned within 30 days after delivery.
  • Be in good condition.
  • Include all original accessories and packaging whenever possible.
  • Not show excessive wear, misuse, or intentional damage.

Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or customized products.
  • Clearance or final sale items.
  • Gift cards.
  • Products damaged due to misuse or improper care.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

Depending on the situation, we may offer:

  • A replacement.
  • A full refund.
  • A partial refund.
  • Store credit.

Order Cancellations

Orders may be canceled before they enter processing.

Once an order has been prepared for shipment or shipped, it can no longer be canceled. However, you may still request a return after receiving your package.

Refund Process

Once your returned package is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method.

Most financial institutions process refunds within 5–10 business days, although processing times may vary.

Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your payment provider.
  • Reach out to your bank.

If additional assistance is needed, please contact us.

Exchanges

We replace items only when they are defective, damaged, or received incorrectly.

If you need a replacement, contact our support team before returning your item.

Refused Deliveries

Packages refused upon delivery without prior authorization may be subject to return shipping charges imposed by the carrier.

Return Address

Please do not return products directly to the address listed on our website unless instructed by our support team.

Return instructions will be provided after your request has been reviewed.

Contact Us

Pantriva

Website: Pantriva.xyz

Email: support@pantriva.xyz

Phone: +1 (778) 990-2386

Business Address: 4098 213a St, Langley, BC V3A 8P1, Canada