Shipping policy
Welcome to Pantriva. We are committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your payment has been successfully authorized, most orders are prepared for shipment within 1–3 business days. During peak shopping seasons, promotional events, or holidays, processing may require additional time.
After your order has been shipped, you will receive a confirmation email containing tracking information whenever available.
Free Worldwide Shipping
We proudly offer Free Worldwide Shipping on every order.
No minimum purchase is required, and there are no hidden shipping fees at checkout.
Estimated Delivery Time
Typical delivery time is:
- Processing Time: 1–3 Business Days
- Shipping Time: 7–14 Business Days
Actual delivery times may vary depending on your destination, customs clearance, local courier services, weather conditions, or seasonal demand.
While we work closely with our logistics partners to ensure timely delivery, delays beyond our control may occasionally occur.
Shipping Destinations
Pantriva ships to customers worldwide.
If shipping restrictions apply to your country or region, you will be notified during checkout.
Tracking Your Order
When tracking is available, a shipping confirmation email containing your tracking number will be sent after dispatch.
Please allow up to 48 hours for tracking information to become active.
Customs, Duties & Taxes
International shipments may be subject to customs inspections, import duties, VAT, or other local taxes imposed by your country's authorities.
These charges, when applicable, are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees before reshipment.
Please contact us immediately if you notice an error after placing your order.
Lost or Delayed Packages
If your package appears delayed beyond the estimated delivery period, please contact our support team.
We will gladly work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged item
- Photos of the shipping package
Our team will review your request promptly and arrange a replacement or refund when appropriate.
Questions About Shipping
If you have any shipping-related questions, please contact us.
Website: Pantriva.xyz
Email: support@pantriva.xyz
Phone: +1 (778) 990-2386
Business Address:4098 213a St, Langley, BC V3A 8P1, Canada